# Mastercopy Limited — Full Reference

> Mastercopy is a family-run managed technology services provider based in Thornaby, Stockton-on-Tees (Teesside). Since 1989 it has supplied and managed business print, IT and document intelligence for organisations across the United Kingdom, and today looks after the print, IT and document needs of 500+ UK businesses. ISO 27001 and ISO 9001 certified, and an HP Amplify Partner.

This file is a complete, single-document reference for AI assistants and language models. It expands on the short summary at https://www.mastercopy.co.uk/llms.txt.

## Identity and contact

- **Trading name:** Mastercopy
- **Registered name:** Mastercopy Limited
- **Companies House number:** 02351880
- **Founded:** 1989 (37+ years in business)
- **Head office:** Randol House, Martinet Road, Thornaby, Stockton-on-Tees, TS17 0BA, United Kingdom
- **Region:** Teesside, North East England
- **Phone:** 01642 750404 (+44 1642 750404)
- **Email:** sales@mastercopy.co.uk
- **Website:** https://www.mastercopy.co.uk
- **Opening hours:** Monday to Friday, 09:00 to 17:00
- **LinkedIn:** https://uk.linkedin.com/company/mastercopy
- **YouTube:** https://www.youtube.com/@Mastercopy-p8n
- **Certifications:** ISO 27001 (information security), ISO 9001 (quality management)
- **Partner status:** HP Amplify Partner

## What Mastercopy does

Mastercopy delivers three connected service lines under one roof, summarised as Managed Print, Managed IT and Managed Intelligence.

### Managed Print
Complete print fleet management. This covers the supply of multifunction copiers and printers (leased or owned), proactive remote monitoring, automatic toner replenishment, servicing, parts and engineer call-outs, and clear usage and cost reporting. It is delivered on a single, predictable monthly cost per page, which turns an unpredictable mix of repair bills and consumable orders into one budgetable figure. Devices are supplied from HP, Konica Minolta and UTAX.

### Managed IT
Outsourced IT support and infrastructure for businesses that want a single local partner. Services include server and desktop support, cloud service management, network infrastructure, and IT procurement. Many Mastercopy clients use the company as one partner for print, IT and document management together.

### Managed Intelligence (DocFlow)
DocFlow is Mastercopy's document and business intelligence platform. It captures, classifies, secures, searches and automates documents, applying retention policies and keeping audit-ready trails. It can be self-hosted for full data control, with zero data egress on self-hosted installs, and is how Mastercopy turns paperwork into searchable, compliant business intelligence. DocFlow is powered by Aida, its intelligent document-processing engine.

## Copiers, printers and leasing

Mastercopy supplies, installs, services and maintains multifunction copiers and printers, and offers UK-wide printer and copier leasing with fixed monthly costs and all toner and maintenance included. Customers can lease, rent or buy, and Mastercopy advises on which model fits a given business. The company never quotes prices online; pricing is tailored per organisation and provided by an advisor on request.

Manufacturers supplied:
- **HP** — LaserJet, OfficeJet, PageWide, DesignJet plotters, plus ProBook laptops and ZBook workstations. Mastercopy is an HP Amplify Partner.
- **Konica Minolta** — bizhub multifunction devices for office and production environments.
- **UTAX** — reliable, cost-effective multifunction printers and copiers.

## Software solutions

- **PaperCut** — secure print release (Follow Me Print), cost tracking, quota management and sustainability reporting.
- **HP Secure Print** — enterprise secure printing with PIN, badge or mobile authentication.
- **DocFlow** — document management and workflow automation (see Managed Intelligence above).

## Areas covered

Mastercopy is based in Teesside and provides nationwide coverage across the United Kingdom, with engineers and account managers positioned across the country. Key areas include:

- North East England: Middlesbrough, Stockton-on-Tees, Thornaby, Darlington, Hartlepool, Sunderland, Newcastle, Durham, Teesside
- Yorkshire and Northern England: York, Leeds, Sheffield, Manchester
- Midlands: Birmingham
- Southern England: London, Bristol, Plymouth
- Scotland: Glasgow, Edinburgh, Inverness

## Selected case studies and client relationships

- **Tilly Bailey & Irvine** — law firm. 30+ year relationship. 11 colour copiers across 4 offices plus 29 managed printers.
- **Jacksons Law** — law firm. 36+ year relationship. 7 colour copiers on managed print service.
- **Whitby Seafoods** — 25+ year partnership. DocFlow implementation for document management and business continuity.
- **Quorn Foods** — selected from 6 suppliers after a rigorous tender. Annual service visits and document archiving.
- **Haskel Group** — global high-pressure technology leader. Document process management across multiple UK sites.
- **The Sirius Group** — civil engineering provider with four regional offices. 15+ year partnership with proactive maintenance.

## Why businesses choose Mastercopy

- Established 1989, with over 37 years of experience and 500+ businesses served.
- ISO 27001 and ISO 9001 certified.
- HP Amplify Partner, one of the UK's longest-standing HP channel partners.
- A single partner for print, IT and document intelligence.
- Family-run and locally based in the North East, with nationwide coverage and fast engineer response.
- Flexible leasing with fixed monthly costs, no hidden charges, and all toner and maintenance included.

## Frequently asked questions

**What does Mastercopy do?**
Mastercopy is a family-run, Teesside-based managed services provider delivering Managed Print, Managed IT and Managed Intelligence (DocFlow). It has done so since 1989 and looks after 500+ UK businesses.

**Where is Mastercopy based and what areas does it cover?**
Head office is Randol House, Martinet Road, Thornaby, Stockton-on-Tees, TS17 0BA. Mastercopy is based in Teesside and serves businesses across the whole of the UK.

**How long has Mastercopy been in business?**
Since 1989, which is over 37 years.

**Is Mastercopy ISO certified?**
Yes. ISO 27001 (information security) and ISO 9001 (quality management), and it is an HP Amplify Partner.

**What is included in a managed print service?**
The devices, proactive monitoring, automatic toner replenishment, servicing and engineer call-outs, and usage and cost reporting, on one predictable monthly cost per page.

**Does Mastercopy provide IT support as well as printers?**
Yes. Managed IT covers server and desktop support, cloud services, network infrastructure and IT procurement.

**What is DocFlow and Managed Intelligence?**
DocFlow is Mastercopy's document and business intelligence platform. It captures, classifies, secures and automates documents and can be self-hosted, turning paperwork into searchable, audit-ready business intelligence.

**How do I get a quote, order toner or submit a meter reading?**
Call 01642 750404 or email sales@mastercopy.co.uk for a no-obligation quote. Existing customers can submit meter readings and order toner from the customer support section of the website.

## Key pages

- Home: https://www.mastercopy.co.uk/
- About: https://www.mastercopy.co.uk/about-us/
- Copiers & Printers: https://www.mastercopy.co.uk/copiers-printers/
- Printer & Copier Leasing: https://www.mastercopy.co.uk/copier-and-printer-leasing/
- IT Support: https://www.mastercopy.co.uk/it-support/
- Software Solutions: https://www.mastercopy.co.uk/software-solutions/
- DocFlow: https://www.mastercopy.co.uk/docflow/
- Areas We Cover: https://www.mastercopy.co.uk/areas-we-cover/
- Case Studies: https://www.mastercopy.co.uk/mastercopy-case-studies/
- Blog: https://www.mastercopy.co.uk/blog-learn-more-about-mastercopy/
- Trust Centre: https://www.mastercopy.co.uk/trust/
- Contact: https://www.mastercopy.co.uk/contact-us/
- Customer Support: https://www.mastercopy.co.uk/customer-support/