Customer Background
HMC Group is a dynamic and fast-growing organisation operating in the care and childcare sectors. Over the course of their expansion, they have opened 17 care homes and 10 nurseries, each requiring reliable print and copy equipment from day one. Managing a rapidly expanding portfolio of sites presents unique challenges, and having a trusted print partner who can keep pace with that growth has been essential to their success. Mastercopy has been that partner for over 10 years.
The Challenge
Every time HMC Group opened a new care home or nursery, they needed printers and copiers ready to go from the first day of operation. Care homes generate a significant volume of documentation — resident records, care plans, medication charts, compliance paperwork, and internal communications — while nurseries require reliable printing for parent correspondence, regulatory documentation, and day-to-day administration. With 27 sites and counting, HMC needed a partner who could respond quickly, recommend the right equipment for each location, and provide ongoing support as the business continued to scale.
How Mastercopy Helped
Mastercopy has been alongside HMC Group throughout their growth journey, ensuring that every new site is equipped with the right print and copy technology from the outset:
- Right equipment for every site — Mastercopy assessed the specific needs of each care home and nursery, recommending equipment that matched the volume, functionality, and budget requirements of each location rather than applying a one-size-fits-all approach.
- Rapid deployment — when a new site opens, there is no room for delay. Mastercopy ensured equipment was delivered, installed, and configured before doors opened, so staff could focus on what matters most from day one.
- Upgrade advice as the company grew — as HMC Group expanded and their needs evolved, Mastercopy proactively advised on equipment upgrades, ensuring that sites were never running on outdated or insufficient technology.
- Consistent support across all locations — whether it's a care home in one region or a nursery in another, every HMC site receives the same high standard of support, maintenance, and responsiveness.
Impact and Results
- 27 sites fully equipped — every care home and nursery has been set up with the right print infrastructure, tailored to the demands of its environment.
- Zero disruption at launch — new sites open with everything in place, allowing staff to focus on care and operations from the very first day.
- Scalable partnership — Mastercopy has scaled seamlessly alongside HMC Group's growth, adapting recommendations and support as the portfolio expanded.
- Proactive upgrade guidance — honest, timely advice on when to upgrade ensures HMC always has equipment that meets current demands.
- 10+ years of reliability — a long-standing partnership built on trust, responsiveness, and a genuine commitment to supporting HMC's mission.
“As we've grown from a handful of sites to 17 care homes and 10 nurseries, Mastercopy have been with us every step of the way. Every time we open a new location, they make sure the right equipment is in place and ready to go. They've always given us honest advice on when to upgrade and what works best for each site. It's a partnership we really value, and after more than 10 years, I can't imagine working with anyone else.”