My name is Steve Whale, and I am the IT Manager for The Sirius Group. Mastercopy has been our photocopier provider for over 15 years, a testament to their quality of service, attention to our growing requirements and competitive pricing.
The Sirius Group have four regional offices across the UK, all supplied with copiers from Mastercopy. Previously we were partnered with a Xerox franchise. However, we soon encountered difficulties regarding the support and maintenance of the copiers. Our IT department is managed from our Head office in Durham, and from there, we provide remote support to offices and our working sites across the UK. Once we completed the deal with our local Xerox franchise, we were then passed onto Xerox’s global support system for any future issues. As we don’t have IT support locally in each of our regional offices, it became a burden and an inconvenience to other staff in the business to resolve IT issue with the photocopier. A staff member with no IT background would have to call the Xerox global support and then take directional steps over the phone to try and resolve the issue. To The Sirius Group this meant we had staff members having to stop their work to carry out tasks unrelated to their role. Staff also struggled to understand the instructions and were often left dirty from the process.
When our time to renew came around, we knew we needed to find a company that fits our business. With Mastercopy we feel we have found that! They support us nationally across the UK via phone/email with highly trained engineers. They also use technologies that monitor our ink consumption, posting ink direct to our office locations so each copier is always in action.
Steve Whale
IT Manager
For and on behalf of The Sirius Group
Initially the relationship started with Mastercopy supplying our Durham office with copiers. However, we quickly saw the professionalism, quality and reliability of partnering with Mastercopy and are now using them for our of our regional offices throughout the England and Wales.
The photocopiers we have had over the years have always been well specified to meet our business needs depending on the office requirements and have always reliable throughout their contract term. The simple monitoring software not only tracks when we need new ink posted out but also our usage which keeps the administration side to a minimum for us.
If you do have any issues the workshop team are very prompt and knowledgeable and so far, have always resolved the issue first time which allows our productivity within the business to remain as expected.
I would not hesitate to recommend Mastercopy for any business looking at their copier requirements from not only a price comparison but also for their standard of quality across the UK.
Steve Whale
IT Manager
For and on behalf of The Sirius Group
