Printer Install Questionnaire

§ Site & contact

Company name *

Installation address *

Onsite contact name *

Onsite contact email *

§ Install location

Which floor will the printer be installed on?

If upstairs, is there a lift available?

Is there a mains socket within 2m of the install location?

Is there a live network point at the install location?

§ Network configuration

Should the machine use DHCP or a static IP address?

If static, please provide the IP address

Primary DNS / Secondary DNS

Client operating systems

§ Print & scan setup

How do you require scanning to work?

Do you require user codes to release print jobs?

How will the printer be installed?

How are print queues currently deployed? (Intune, GPO, Shared Printers, etc.)

Do you want to manually enter scan destinations, or integrate with an LDAP / AD server?

Email addresses or network destinations for the address book (if any)

§ Features & migration

Do you require specific features? (e.g. duplex printing, scanning, stapling)

Are there any custom settings from the old printer to replicate? (e.g. custom trays)

How many users or devices will need access to the printer?

§ IT contact

IT contact name

IT contact email / phone

If your IT support is a third party, please make sure they are aware that we will need access to the relevant network credentials at the time of installation.

I agree Mastercopy may contact me about this installation and store these details per our privacy policy.

§ Why we ask

1
Right first time
Knowing your site, power and network details means our engineer arrives fully prepared.
2
Configured for you
Scanning, print queues and the address book are set up to match how your team works.
3
We confirm a date
Our install team reviews your answers and contacts you to book the installation.

§ Need a hand?

Not sure about a network or IP question? Leave it blank and give us a call — we're happy to talk it through.

01642 750404

Mon–Fri · 08:30–17:30