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Server & Desktop
Support

Remote and on-site support for your servers and end-user devices, keeping your people productive and your systems reliable.

Keeping Your Infrastructure Running

From Windows Server environments to individual desktops and laptops, Mastercopy provides the hands-on support your business needs. Our engineers resolve issues quickly — remotely when possible, on-site when necessary.

We manage the full lifecycle of your devices: procurement, deployment, patching, monitoring and secure disposal. That means fewer surprises, less downtime and a better experience for your team.

// Infrastructure dashboard
servers.health = {
  total: 14,
  patched: '100%',
  uptime: '99.97%',
  tickets_open: 2
};

Server & Desktop Services

Comprehensive support across your entire IT estate.

Server Management

Windows Server, Hyper-V, Active Directory, Group Policy and file server management with proactive monitoring and patching.

Desktop Deployment

Standardised desktop builds, Autopilot deployment, application packaging and user profile migration for smooth rollouts.

Remote Support

Fast remote access to diagnose and resolve issues without waiting for an engineer visit. Most problems fixed within the hour.

On-Site Engineers

When hands-on work is needed, our local engineers are on-site fast. Hardware replacements, cabling, installs and more.

Patch Management

Automated Windows and third-party patching with testing, scheduling and reporting to keep your systems secure and stable.

Backup & Recovery

Server and endpoint backup with tested disaster recovery procedures. Know your data is safe and restorable when it matters.

Need Reliable IT Support?

Whether you need a full managed service or ad-hoc support, our team is ready to help. Contact us today.