Published 3 April 2026
Most copier breakdowns are not bad luck. Jams, streaky prints and fuser faults usually trace back to maintenance that slipped, which means a lot of office downtime is preventable rather than just another IT gremlin.
Here at Mastercopy, supplying and servicing copiers since 1989, we've seen how small maintenance wins can cut those print jams and save serious cash. Let's dive into how a bit of attention to your copier can make life a lot smoother.
When the main copier goes down, whole teams stall: contracts wait, invoices do not go out and people queue at the one working device. Keeping it in good shape costs far less than that disruption.
Maintaining your equipment also helps reduce e-waste, aligning with environmental goals, and prevents those high-stakes moments when a jam kills a big print run.
Dust and grit are your copier's nemesis. A weekly wipe-down with a microfibre cloth, especially around rollers and trays, does wonders. Compressed air gets the hidden spots.
Proactive servicing catches small issues before they explode into larger, costlier ones. It's a lot cheaper than emergency breakdowns.
Skip low-grade stock. Choose 80gsm, low-moisture paper and store it properly. Poor-quality or damp paper is one of the most common causes of jams.
Give your copier room to breathe, at least 10 cm around it, away from sun or heating vents. Consider anti-vibration pads for wobbly floors, and control humidity to avoid feed issues.
Genuine toner might cost more, but it prevents damage and preserves print quality, plus it's recyclable. Keep spare cartridges on hand and discard empties properly. The 'shake trick' is fine once in a pinch, but not a long-term fix.
Paper jams? Always turn off the machine before removing paper. Make sure you've cleaned any residue afterward. Error messages? They often point to something fixable, so note the code and check the device manual or call your service provider before trying anything more than a restart.
Many breakdowns come from how a device is used rather than a fault in it. Short demos, simple cheat-sheets, and a 'copier champion' system go a long way.
A sprinkle of routine care, staff training, and expert help can save you downtime, hassle, and cash. If you want to put a number on it, see our guide to the real cost of printer downtime. Want us to review your copier setup? We're happy to offer a free assessment and get your office humming.
Mastercopy have a comprehensive range of multi-functional printers, software solutions, document management, archiving, scanning, print management and total cost control.
Ready to keep your office running smoothly? Call Mastercopy on 01642 750404 or email sales@mastercopy.co.uk for a free assessment of your copier setup.
Proactive servicing, remote monitoring and same-day on-site engineers nationwide. When something does go wrong, Mastercopy fixes it the same day.