Our offices are in Thornaby, inside the borough, and have been since 1989. For Stockton-on-Tees businesses that means IT support from people who can be on site in minutes, backed by remote monitoring that resolves most problems before anyone reaches for the phone.
Stockton is a mixed economy and IT requirements vary accordingly. Engineering, logistics and process businesses along the river need connectivity and resilience across large sites. Professional practices in the town centre want security and uptime. Schools, care providers and public bodies need evidence of controls. A single template would suit none of them properly.
Local, in the practical sense
Plenty of suppliers describe themselves as local. The test is what happens at half past four on a Friday when a server stops. Ours is a short drive, and because we have traded here for decades, we already know many of the buildings, the comms rooms and the connectivity quirks that come with them. Site visits before a project are easy to arrange, and reviews happen face to face rather than through a form.
Being local is not a substitute for proper systems, though. Every device and server we manage is monitored continuously, so patching, backups, disk space and security alerts are handled in the background, and the majority of tickets are closed remotely.
What we manage
- Everyday support – a helpdesk your team can actually reach, covering laptops, logins, email, permissions and the applications they rely on. Detail on server and desktop support.
- Servers and backup – monitoring, patching, capacity and tested restores, on premise or hosted.
- Networks and wireless – firewalls, switching and coverage that works across offices, warehouses and workshops. See network infrastructure.
- Microsoft 365 – tenancy administration, security configuration, mailboxes, Teams and backup, under cloud service management.
- Security – multi-factor authentication, endpoint protection, patch discipline and the controls auditors and insurers now ask about.
- Hardware – specified, supplied and set up through IT procurement, including our business laptop finder if you want a quick steer.
Security you can evidence
Tenders, insurers and larger customers increasingly want proof rather than assurances. Mastercopy holds ISO 27001, ISO 9001 and Cyber Essentials, all verifiable from our trust centre, and we run client systems to the same standards. Where a Stockton business is working towards certification itself, we handle the technical side: supported operating systems, patching inside the required window, multi-factor authentication and sensible access control. The 2026 changes to Cyber Essentials tightened several of those rules, so it is worth checking where you stand.
One supplier for print and IT
We have supplied copiers and printers in this borough for decades, and IT grew out of that. The two are harder to separate every year: scanning to email breaks when a mailbox policy changes, and a "printer fault" often turns out to be a network one. Running managed print, copier leasing in Stockton and IT support through one supplier means one number, one monthly agreement and nobody passing the problem along.
Thinking of changing supplier?
Ask us to review what you have first. We document the estate, flag anything unsupported, untested or undocumented, and tell you what we would change and why. If that review says your current arrangement is sound, we will say so. If it does not, moving is straightforward: we take on monitoring and the helpdesk on an agreed date, with the previous setup left running until the new one has proved itself.
Frequently Asked Questions
Where are you based in Stockton-on-Tees?
Randol House, Martinet Road, Thornaby, Stockton-on-Tees, TS17 0BA. We have worked from the borough since 1989, so Stockton clients are served by a supplier a few minutes away rather than a regional office elsewhere.
What does your managed IT support include?
A helpdesk for day-to-day problems, continuous monitoring of servers and endpoints, patching, backup checks, network and firewall management, Microsoft 365 administration, cyber security controls and hardware procurement, delivered as one agreement rather than charged per call-out.
Can someone come on site quickly?
Yes. Most issues are cleared remotely, often the same hour, and for anything physical our engineers are in Thornaby, inside the borough. Same-day on-site attendance is our national standard, and on home ground it is comfortably quicker.
Do you work with industrial and warehouse sites?
Yes. Sites along the river and around the industrial estates have their own demands: wireless coverage across large buildings, hard-wearing equipment, and reliable connectivity between a works office and the main site. We specify for the environment rather than the brochure.
Do we need a server, or should we move everything to the cloud?
It depends on the applications you run and how your teams work. Some Stockton clients run entirely in Microsoft 365, others keep a local server for a line-of-business system or large files. We will tell you honestly which applies, rather than pushing a migration that suits us.
Can you handle our print and IT together?
Yes, and most local clients do. Print and IT overlap constantly, so having one supplier for copiers, managed print and IT support removes the finger-pointing and puts everything on a single monthly agreement with one account manager.
Ask us to call in: 01642 750404 or sales@mastercopy.co.uk. Being ten minutes away, we would rather look properly than guess.
Based in Thornaby, supporting Stockton-on-Tees businesses with IT, print and document technology since 1989.