Mastercopy provides managed print services across the North East from our base in Thornaby, Stockton-on-Tees. One monthly cost covers the devices, automatic toner, servicing, parts and labour, with our own engineers attending on site the same day. We have done this for regional businesses since 1989.
Most print suppliers covering this region are either national operations running a route from elsewhere, or small local firms without the systems to monitor a fleet properly. We are a regional company with national-standard infrastructure behind it, which is an unusual combination and the reason most of our clients have stayed for decades.
What managed print covers
The point of managed print is that printing stops being a series of separate problems. Instead of ordering toner, chasing repairs and guessing at cost, you get:
- The right devices – A4 and A3 multifunction printers from HP and Konica Minolta, matched to what each site actually prints.
- Automatic toner – devices report their own levels, so consumables arrive before anyone runs out.
- Proactive servicing – faults flagged by monitoring, with parts replaced on schedule rather than after a breakdown.
- Same-day engineer cover – our own engineers, not a subcontracted network.
- Secure print – release at the device, user authentication and audit trails where confidentiality matters.
- Clear reporting – volume and cost per device, department or site, on one predictable bill.
Photocopier repair and servicing across the region
Repairs are where being local stops being a slogan. Our engineers work out of Thornaby, so Teesside sites see them quickly and the rest of the North East is comfortably inside our same-day on-site standard. Because every managed device reports its own status, a large share of faults are diagnosed remotely, and in many cases the part is already on its way before anyone rings.
Under a managed print or leasing agreement, parts, labour and call-outs are included. There is no debate about whether a visit is chargeable, which also means there is no incentive for us to leave an ageing device limping along. If you want to understand what a breakdown really costs, we set the arithmetic out in the real cost of printer downtime.
Where we work in the North East
Leasing and managed print are available across the region. These pages cover each area in detail:
- Tees Valley – Middlesbrough, Stockton-on-Tees, Hartlepool, Darlington and Teesside generally.
- Tyne and Wear – Newcastle and Sunderland.
- County Durham – Durham city and the wider county.
- North Yorkshire border – York and the surrounding area.
Sectors we support here
- Process, chemical and energy – robust devices for works and site offices, with A3 for plans and permits.
- Legal and professional services – secure release, cost recovery by client and dependable scanning, as with Tilly Bailey & Irvine.
- Logistics and manufacturing – despatch printing that keeps goods moving, as with Bulkhaul, who cut print costs by over 30%.
- Food production – documentation and traceability paperwork, as with Whitby Seafoods and Quorn Foods.
- Public sector, health and education – secure printing, quotas and itemised reporting for budget holders.
Why regional businesses choose us
- Local engineers – based in Thornaby, covering the region directly rather than through a third party.
- Trading since 1989 – with client relationships measured in decades rather than contract terms.
- ISO 27001 and ISO 9001 certified, and holders of Cyber Essentials. Details on our trust centre.
- HP partner – with the HP and Konica Minolta ranges we supply and support every week.
- Print and IT together – add managed IT support and one supplier covers devices, drivers and networks.
Start with the numbers
Almost nobody knows what their printing costs until it is measured, which is why we start with a free print audit: what you have, what it prints, what it costs per page, and where the waste is. The report is yours whatever you decide afterwards. If you are weighing up devices, our guides on A3 versus A4 and what leasing costs are a sensible starting point, and how to choose a managed print provider sets out what to ask any supplier, including us.
Frequently Asked Questions
Which North East areas do you cover?
The whole region: Teesside and the Tees Valley, including Middlesbrough, Stockton-on-Tees, Thornaby, Billingham, Hartlepool and Darlington; Tyne and Wear, including Newcastle, Gateshead and Sunderland; and County Durham, including Durham city and the surrounding towns. Our base is Randol House in Thornaby, Stockton-on-Tees.
Do you repair photocopiers as well as supply them?
Yes. Our own engineers service and repair the devices we supply, and parts, labour and call-outs are included in managed print and leasing agreements rather than billed separately. Devices are monitored remotely, so many faults are diagnosed before they are reported, and on-site attendance is same-day.
How quickly can an engineer attend in the North East?
Same-day on-site attendance is our standard nationwide, and across the North East our engineers are local, working from Thornaby, so attendance is usually quicker still. Most issues are resolved remotely first through fleet monitoring.
What does a managed print service cost?
Managed print is charged per page, with mono and colour rates agreed in writing, covering devices, toner, parts, labour and call-outs. What you pay depends on volumes, colour usage and the devices you need. A free print audit measures what you currently print so the quote reflects reality rather than a guess.
Can you manage devices we already own?
Often, yes. Existing devices can frequently be brought under management, with monitoring, toner and servicing included, and we will only recommend replacing a device where the numbers or its reliability justify it. The print audit shows which is which.
Do you support multi-site organisations across the region?
Yes. Multi-site clients run every location on one agreement, one invoice and one account manager, with reporting broken down per site so you can compare a Newcastle office against a Teesside depot.
Managed print, copier leasing and IT support across the North East, from Thornaby, Stockton-on-Tees, since 1989.